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Welcome to the Customers Automated Response System interactive web system

Effective April 11, 2022, Alameda County Social Services Agency (ACSSA) lobbies and waiting rooms are open for full service. Our priority is the health and safety of our staff and our customers. Depending on lobby and waiting room capacity limits, the ACSSA may restrict the number of clients allowed in lobbies and client waiting rooms at any given time to ensure proper social distancing and adhere to Alameda County health and safety protocols. Please note that appropriate social distancing and mandatory mask compliance will be enforced. Online services and telephone remain the most convenient way to contact the ACSSA. Applications, renewals, documents, and reports can be submitted for most programs online at You may also submit applications and information by telephone during the business hours of 7:30 AM to 5:00 PM, Monday through Friday, by fax at 510-670-5095, or by mail at P.O. Box 12941, Oakland, CA 94604. Additional information can be found online at

For Frequently Asked Questions (FAQs):

For current information on your case:

For history on your case:

To have a worker call you: