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Welcome to the Customers Automated Response System interactive web system

To help prevent the spread of COVID-19, Alameda County Social Services Agency office lobbies are currently offering limited in-person services. We will continue to process any applications, verifications and/or documents received, including Expedited Services for CalFresh and Immediate Need and Homeless Assistance for CalWORKs programs. Individuals who are receiving or wish to apply for Medi-Cal, CalFresh, CalWORKs, Refugee Cash Assistance, and General Assistance may use available telephone, fax, mail, and online services. Applications, renewals, documents, and reports can be submitted for most programs online at You may also submit applications and information by telephone during the business hours of 7:30 AM to 5:00 PM, Monday through Friday, by fax at 510-670-5095, or by mail at P.O. Box 12941, Oakland, CA 94604. Additional information can be found online at

For Frequently Asked Questions (FAQs):

For current information on your case:

For history on your case:

To have a worker call you: